Store FAQ

Return/Refund Policy

In an effort to make sure all of our customers are completely happy with their purchase from Dogs That, we will extend a no questions asked returns policy on any book purchased through our website providing it is done within 30 days of purchase and provided the book is in new condition. However, no return of shipping charges will be made for books. Replacements will be sent out for any defective/damaged DVDs.

Shipping Rates and Information

All Books and Success with One Jump DVD orders are shipped via Canada Post. Delivery times are:

 • 4-10 days United States
 • 5-7 days Canada
 • 6-10 days International

NOTE: Please see above note for International shipment delays due to COVID. This may add additional times to your shipment time frames.

All Crate Games DVD and 2x2 Weave Pole DVDs are shipped from the US via USPS. Delivery times are:

 • 3-5 days United States
 • 5-10 days Canada
 • 6-10 days International

NOTE: At this time, Books and Success with One Jump DVD are shipped from Canada and all other DVD's are shipped from the USA. If you order a book and a Crate Game or 2x2 Weave Poles DVD, they will arrive separately.

Tracking Your Order

At this time, we do not offer tracking for shipments. If you have a concern about your order, please reach out to us in Customer Happiness.

Payment

We accept Visa, Mastercard and PayPal through our secure servers. All prices are in USD. If you live in Canada, the appropriate Canadian Tax will be charged with your order.

Secure Shopping

We use one of today's most advanced security systems, the Secure Sockets Layer (SSL) protocol, to encrypt, or encode, information you send to us. The encryption process protects all the information that you submit to us. It is all scrambled before it is sent from your computer. Only once we receive your information is it decoded, and we make all reasonable efforts to ensure its security on our own systems.

Cancelling/Changing an Order

If you contact us immediately after ordering, we may be able to cancel or change your order, however, we cannot guarantee as orders are automatically sent to our third party fulfillment centers.

Teespring Clothing and Mugs

Pullover Hoodies, Short and Long Sleeves Tees, plus Mugs, are available in many colours and styles to suit your preference at Teespring! 

IMPORTANT Shopping Tips and Fashion Advice

We are dog trainers… that means that we dress like, well, dog trainers, and that no-one has ever asked us for fashion advice, or to select their clothing, or to open a fashion boutique (hard to believe, we know!). The reality is the only question we get asked about our own clothes is “where did you get the shirt?” … and the answer is “Teespring”. We purchase our  apparel via Teespring, just like you do.

Teespring SUPPORT is the best resource for any questions. Their response has always been very good, which is why they are our choice for apparel.

Shipping and Import Duties

The Teespring checkout will direct you to have your apparel sent from either Teespring USA or Teespring Europe. Please contact Teespring Customer Support directly for any questions related to the shipping of your purchase. Specifically, if you have any concerns over extra costs for your country’s import duty rules, please utilize the live chat support where TeeSpring will be able to help you with these details. Please note that postage is only combined by Teespring on the same print design.

Sizing Tip

A tip we can pass on if you have never purchased clothing online before is to measure a hoodie or tee that you have now and love, and compare this to the sizing guide at Teespring to help you select a size for the items you would like.  When you are viewing the Hoodie or Tee you would like, click on “Show More Details” on the listing for the full sizing details.

We have had much customer satisfaction using Teespring, so follow their online shopping instructions, contact them if you have any questions about ordering or shipping, and enjoy.

Zippered Hoodies: At the moment, Zippered Hoodies are not available. As soon as there is the opportunity for us to include Zippered Hoodies, we will!

Need Help?

Please contact us at wag@dogsthat.com and we're happy to assist.