CAREERS

Join Our Team

ABOUT

Us

Our mission and passion is to create social change by sharing science-based animal training around the world. Our online, content-rich classrooms spread Susan’s training methodologies and message world-wide. We bring the magic of science based dog training to peoples homes so the training is easy, accessible and the rewards of living with a “great family pet” can be experienced by all!

ABOUT

GROWTH

We offer an exciting career opportunity to join our dream team. We anticipate in the near future looking for team members in the areas of Customer Specialists, Content/Copywriters and Media Video Content experts. Fill in the form below, and we will let you know about career opportunities serving our global community of dog lovers.

WHY

JOIN US?

We’re passionate about training people! We love what we do every day, and we believe that the best company is only as great as the team behind it. That’s why we are looking to hire the very best.

You and your unique ability would thrive and grow in a team that collaborates, celebrates and inspires a culture of a curiosity to learn more, more and more!

Open Position

Customer Happiness VA

Full-Time / Customer Support / Anywhere (100% Remote) Only

What We're All About

Come join the team that is making life better for dogs and their owners everywhere.

The DogsThat team is a diverse, fast moving, and passionate group who is looking for a Customer Happiness Team Member to join the team.

Who We’re Looking For In A Nutshell

We are looking for someone who wants to grow with our team alongside our entrepreneur Susan Garrett and be a part of our vision to improve the lives of dogs and dog owners by helping them understand each other better.

We’re a heart driven company, and believe that our community and student’s experience and success is one of the main contributing factors to our future success.

Hours are Tuesday to Saturday 4 pm - 12 am  ET- Perfect for someone in the Southern Hemisphere (will include occasional hours outside that work week).

You’re a perfect fit if you:

  • Have experience working remotely, have a keen eye for detail, and are passionate about serving both a team and a very large dog-loving community.
  • Have strong experience responding to customers in online ticket support systems (Zendesk experience is a bonus).
  • Are able to “read the room” when reading a ticket and able to reply with empathy and compassion.
  • Is flexible with working with a small team and understanding there is a lot of cross-functional task sharing. Able to take on a multitude of varying tasks.
  • Strong analytical skills for reviewing a customer contact and where they are in their customer journey.
  • Understands how to use a macro but knows when to modify to meet the needs of someone to ensure a positive experience.
  • Communication and Grammar skills will need to be A-class for writing, typing, and messaging.
  • Experienced with GSuite services/Slack is a bonus.

What we look for in a team member:

  • Agile, humble, trustworthy, and a team player.
  • Flexibility for taking on tasks that fit outside of the traditional Customer Happiness roles.
  • Be self-motivated and take initiative.
  • Willingness and desire to learn.
  • Are able to work in East Coast Timezones.
  • Fluency (written and verbal) in English.

This job is probably not for you if...

  • You get easily distracted and need to be closely managed on a daily basis.
  • You do not have good time management skills or ability to be organized.
  • You are fazed by shifting priorities.
  • You don’t enjoy trying new things in technology or trying new tactics to improve efficiency.
  • You do not have experience working from home, in a virtual team, or in an agile development environment.
  • You do not have attention to detail or a high level of follow through.
  • You do not like dogs 🐶 ( 🙂 ) or communicating with people from all over the world!

    Note: There will be times where it’s all hands on deck for planned activities, and times when we meet outside our own time zone. Flexibility is a must as this position may need a level of responsiveness outside of the normal work week and standard work hours during three to four events a year. 

Benefits of working at DogsThat

💻 Remote

🌐 Work with a diverse and inclusive team from around the world where ideas are encouraged and heard.

🤝 Supportive and positive work environment

✨ Varied and interesting projects.

📚 Opportunity and encouragement to grow and improve your skill-set.

🎵 Monthly fun team Work, Play, Jam sessions (virtual musical bingo and other fun team activities).

DogsThat Impact & Equity

Here at Say Yes/DogsThat we recognize and celebrate the diverse backgrounds of any identity or life experience of our team, our students and our worldly community. 

As an online team we strive in our actions and behaviours together to be congruent and in alignment with our personal and professional values as we pursue the mission and vision. 

We acknowledge the growing potential of each of us in developing an environment of learning, collaboration, caring and trust for each other be it within our team or serving our community. 

We are guided by our cultural values as we move toward inclusion and equity which are personal growth, pride for our work, personal integrity and practicing kindness toward each other.

If this sounds like your kind of place, apply with your resume to [email protected].


With answers to the following questions:

  1. What appeals to you about this job description?
  2. An important aspect of this hire is outgoing and great communication skills. Considering this role is virtual, how do you best communicate?
  3. What is the salary range you are looking for?
  4. Which of the required job skills do you feel you are strongest at?

We thank all applicants for their interest, however, only applicants selected for an interview will be contacted.

Open Position

Video Editor

Full-Time / Marketing / Anywhere (100% Remote) Only

What We're All About

We have an outstanding opportunity for a passionate dog loving Video Editor to join the team that is making life better for dogs & their people worldwide.

The DogsThat team comprises a caring, diverse, fast moving, & passionate group of people looking for an experienced Video Editor to join us. 

Who We’re Looking For In A Nutshell

We are looking for someone with a growth mindset who wants to collaborate with our team alongside our fabulous entrepreneur Susan Garrett & be a part of our vision to improve the lives of dogs & dog owners by helping them understand each other better. 

We’re a heart-driven company & believe that our community & students’ experience & success contribute to our future of making a positive change in the world.

This position will support the vision & direction of DogsThat brand by having a deep understanding & awareness of our video branding & delivering effective & creative video to support goals & a growing community.

Hours are Monday to Friday ET (with occasional weekend work) 11 am - 8 pm ET (midnight - 9 am PH). After training & as your experience with us grows, there may be further flexibility to adjust the schedule.

Responsibilities include:

  • A Cuts & B-Roll editing
  • Edit Videos for touchpoints including, but not limited to, digital & web, classroom, podcast, ads & social media company brand. See DogsThat YouTube channel for sample video content: https://youtube.com/dogsthat

You’re a perfect fit if you:

  • Have 2-5 years of experience as a Video Editor.
  • Meet the System Requirements, Scope & Big Plus criteria listed below.
  • Ability to think strategically, conceptualize creatively, work cooperatively & see the concept through to flawless execution.
  • Possess a mission-driven approach to make an impact in the world, & the desire to apply your video editing skills to helping dogs & their owners live better lives.
  • Excellent interpersonal & communication skills.
  • Have experience working remotely, have a keen eye for detail, & are passionate about serving both a team & a very large dog-loving community.
  • Is flexible in working with a small global team & understanding there is a lot of cross-functional task sharing.
  • Strong critical thinking & analytical skills.
  • Experienced with G Suite services/Slack is a bonus.

System Requirements:

  • Macs 2020 Above
  • 16gb Ram +
  • SSD for Editing
  • Software: Final Cut Pro - this is REQUIRED
  • Internet Speed: 200mbps or above for both download and upload speed

Scope:

  • A Cuts (Is able to identify obvious cuts, Uhms, filler words, repeated words & still have the video flow naturally)
  • Resourceful in finding appropriate b-roll from Storyblocks, Pexels, Screen Captures, Older Videos, Facebook, Pop Culture
    Pattern Interrupts
  • Can edit Multicam in FCP
  • Able to use b-roll for enhancing the video experience & story telling

Big Plus:

  • Motion Graphics, After Effects, Apple Motion
  • Photoshop, AI
  • Izotope RX, Audition
  • Descript
  • Has experience collaborating in FCP Knows how to compile libraries to send (Proxies, xmls) (We have multiple editors)
  • Effective time management, problem-solving & deadline management skills are necessary.
  • Fast & reliable, some projects will only have a 48hr turnaround.

Nice to have:

  • Adobe Subscription
  • MotionVFX Plugins (mTuber, mKeynote, mTitle, mKinetic)

What we look for in a team member:

  • Agile, humble, trustworthy, & a team player.
  • Flexibility for taking on tasks that fit outside of traditional Video Editing roles.
  • Be self-motivated & take initiative.
  • Willingness & desire to learn.
  • Fluency (written & verbal) in English.
  • Collaborative & supportive.
  • Embraces continual personal development.

This job is probably not for you if...

  • You get easily distracted and need to be closely managed on a daily basis.
  • You do not have good time management skills or the ability to be organized.
  • You do not have attention to detail or a high level of follow through.
  • You do not like collaborating and do not take direction well.
  • You are fazed by shifting priorities.
  • You don’t enjoy trying new things in technology or trying new tactics to improve efficiency.
  • You do not have experience working from home, in a virtual global team, or in an agile development environment.
  • You are not looking for a long-term role in our team.
  • You do not like dogs 🐶 ( 🙂 ) or communicating with people from all over the world! 

Note: There will be times where it’s all hands on deck for planned activities, and times when we meet outside our own time zone. Flexibility is a must as this position may need a level of responsiveness outside of the normal work week and standard work hours during three to four events a year.

Benefits of working at DogsThat

💻 Remote

🌐 Work with a diverse and inclusive team from around the world where ideas are encouraged and heard.

🤝 Supportive and positive work environment

✨ Varied and interesting projects.

📚 Opportunity and encouragement to grow and improve your skill-set.

🎵 Monthly fun team Work, Play, Jam sessions (virtual musical bingo and other fun team activities).

DogsThat Impact & Equity

Here at Say Yes/DogsThat, we recognize and celebrate the diverse backgrounds of any identity or life experience of our team members, students, and global community.

As an online team, we strive in our actions and behaviours to be congruent and in alignment with our personal and professional values as we pursue the DogsThat mission and vision.

We acknowledge the growth potential of each of us in developing an environment of learning, collaboration, caring and trust for each other, be it within our team or in serving our community.

Our cultural values guide us as we move toward inclusion and equity: personal growth, pride for our work, personal integrity, and practicing kindness toward each other.

If this sounds like your kind of place & you think you will thrive personally and professionally alongside us, apply to [email protected] with answers to the following questions:

  1. What appeals to you about this job description?
  2. What is your expected salary range?
  3. Which of the required job skills do you feel you are strongest at?

We thank all applicants for their interest, however, only applicants selected for an interview will be contacted.

Get notified when upcoming career opportunities are available with our team by joining our Prospective Team Members mailing list.  All you need to do is fill in the form below.