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about us

Who We Are

Our Vision 

To expand knowledge and understanding for people worldwide on what dogs need to be happy, healthy and lifelong members of their family. With a focus on an innovative ‘game-based’ positive reinforcement training system and education, we help dogs to be better understood and to stay in their homes for life.

Our Philosophy

Dogs always do the BEST they can with the EDUCATION they are given in the ENVIRONMENT we expect them to perform in. This belief brings together our company vision and Susan’s mission to work with our global community to create better, positively enriched lives for dogs and the people who love them. 

Our Experience

Dogs That is brought to you by Susan Garrett and the Say Yes Dog Training Team. A world-leading educator of dog trainers, Susan is also one of the most successful agility competitors of the last three decades. She has won multiple Gold Medals at National or World Championship events with every dog she has ever owned over the past 30 years. Susan was one of the very first dog trainers to share knowledge online when she opened her "Clicker Dogs" website many years ago. Susan has helped hundreds of thousands of people enjoy a great relationship with their dogs through her workshops and keynote speaking around the world, award winning books, DVDs, magazine articles, blog posts, podcasts, free dog training and dog agility video series, and online dog training programs.

Susan is world-renowned for her innovative game-based positive reinforcement training that is grounded in the science of animal behaviour. A life long learner, Susan has been at the cutting edge of online education development since 2008, with the introduction of the much loved and wildly popular online dog training course, Recallers. We are planning even more sharing, education and fun in online dog training with Dogs That! Dogs that are happy, healthy and lifelong members of their family is a passion for Susan, the team, and the thousands of dog lovers who form our incredible global community.

Meet The Team

Susan Garrett
Susan Garrett

CEO/OWNER

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My entire dog training foundation is built on one philosophy: You can achieve great and effective training by simply playing and having fun with your dog. It is my mission to teach the world that training can be fun, for both people and animals!

[Read More About Susan...]

Lynda Orton-Hill
Lynda Orton-Hill

CO-FOUNDER

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I met Susan 20 years ago with my first dog Ruby, an excitable English Springer Spaniel. Now in 2019 I have raised 6 dogs in our programs and 5 different breeds! I started as a student and have worked through all the layers of the dog training programs and in every capacity from student, Customer Happiness, Media, Classrooms all except IT (the team is very thankful of that)! .

Sharon Steele
Sharon Steele

EDUCATION / CLASSROOM DEVELOPMENT / COMMUNICATIONS

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Before joining the Say Yes Team, my career had an interesting but fluid path from mechanical engineering, to education and then to development in the legal sector. And now I'm able to combine passions! I’ve had dogs and been involved in a few varieties of dog sports since I was 16 and have a passion for the ‘dog training’ component of everything. In the pre-internet days, I was looking for better ways to train and read articles by Susan in a magazine, which I loved and was my first introduction to “Say Yes”! I live with my amazing husband and dogs on a couple of acres in the sub-tropics.

Kim Dunsdon
Kim Dunsdon

PERSONAL ASSISTANT/ CANINE HAPPINESS

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I worked as a Veterinary Technician for over 20 years before becoming a member of the Say Yes Team. I care for the canines here at Say Yes along with my enjoying own 2 dogs, Switch a Border Collie cross and the newest member is Tater Salad a Bulldog cross. I started dog sports in flyball before moving on to agility. Switch has been lucky enough to travel to Spain and Italy to compete in IFCS with Cathy Slot for Team Australia! We have also dabbled in scent work and I am now entering the world of horseback riding.

Joy Ramos
Joy Ramos

CUSTOMER HAPPINESS

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I do everything Customer Happiness and love to assist you. I will be holding your hand when you need help with your membership - financially speaking! Prior to joining DogsThat Team, I have been "crunching numbers" already. My breather? My 7 dogs!

Lisa Rousseau
Lisa Rousseau

OPERATIONS

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I joined the Say Yes team to be part of a growing company with a mission that I believed in. My early years in Veterinary Health Research and Psychology followed by many years working in online business has led me to my love for trying to understand human behaviour in the online world. Every day is an opportunity in growth and learning as part of the Say Yes team and I’m grateful to be a part of it. I live a wonderful and busy life in New Brunswick, Canada with my husband, 4 children, 2 dogs and a cat.

Simona Vulovic
Simona Vulovic

TECHNICAL HAPPINESS

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Before joining Say Yes, I was working as a researcher and developer at the Serbia's Water Institute. I had to leave that position because I had an amazing opportunity to move to Turkey, so I needed to search for a remote job position. Fate was kind enough to connect me with Say Yes back in 2017. Since then, I've been enjoying working here on lots of different and interesting projects. Currently I live with my husband and my kid in Serbia.

Khorshed Alam
Khorshed Alam

TECHNICAL HAPPINESS

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I am a computer science graduate and passionate software craftsman who loves to write code to solve problems. I have been working as a Web Application Developer since the beginning of my career and joined Say Yes Team back in 2017. I feel very lucky to be a part of such a great team of Say Yes! I love coffee, spending time with family, listening to music, learning cool things and travelling.

Elena Juliá
Elena Juliá

AGILITY HAPPINESS

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I joined the Say Yes team after working in the corporate world for several years. My three dogs are Pancho (a Dachshund), Skye, and Mochi (both Shelties). I compete in Agility, love spending time in nature, the sea, and anything that includes dogs and friends. As part of the DogsThat team, the main areas I'm involved in are the Agility classrooms, our wonderful Shaped By Dog podcast and our growing YouTube channel.

Cristopher Balanaa
Christopher Balanaa

MEDIA HAPPINESS

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When I’m not creating visuals and videos, I enjoy creating music, long drives with friends, and collecting toys/board games!

Gladys Tumaneng
glADYS TUMANENG

MEDIA HAPPINESS

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Before joining Say Yes I was a music engineer. I love balancing and adjusting sound sources.

Being part of a team that encourages kindness is such a blessing. And from being afraid of dogs, I became one that wants to show love and kindness to them. Say Yes has given me the opportunity to experience work in a wonderful environment and also changed my life and inspired me to have a dog of my own.

When not working, I enjoy playing with my dog, watching tv, and playing games with friends.

Jonallyn Balleta
Jonnalyn Balleta

CUSTOMER HAPPINESS

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When I am not helping our team with all the behind the scenes Happiness Projects, I enjoy watching Netflix movies with my family. We all go back in time watching classic animation movies and end the day talking about. If we have the means to recreate them, like building a Toy Story character out of carton box, we would spend the rest of the day on that project.

Johan Almgren
JOHAN ALMGREN

CRM HAPPINESS

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I am a nomadic Scandinavian, having grown up in Sweden, the United Kingdom, and the United States, and now currently living in Spain.

My background is in Data Analysis and Management within CRM systems, predominantly in the Telecommunications sector.

Joining Say Yes has given me the opportunity to use my knowledge to support a cause that I feel very passionate about - making life better for dogs (and their humans) all over the world!

Jude Michael Sancho
Jude MICHAEL SANCHO

MEDIA HAPPINESS

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Joining the Say Yes Team is one of the greatest opportunities I have ever had. I enjoy editing videos and learning a lot of things at the same time. I am always grateful to be part of this team and to work with such amazing people!

When not editing videos, I love listening to music and playing musical instruments.

ERIN BEATON

SOCIAL MEDIA COORDINATOR

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I am a graduated Veterinary Technician and Wildlife Rehabilitator. I’ve always had a love for animals, with a home full of dogs, cats and reptiles. I spend most of my time in the beautiful landscape of Northern Ontario, fishing, hiking and spending time with my family.

I enjoy being part of the Say Yes team, and helping dog owners around the globe with science based ideas founded on kindness.

CATHY SLOT

COACH & CUSTOMER HAPPINESS

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Dogs and dog training have been a part of my life for a long time. Since hosting Susan for her first visit to Australia in 2003 I have continued to be inspired by Susan’s awesome vision as an educator helping to change the quality of dogs’ lives around the world, visiting and training with her in Canada on many occasions.
With a background in administration I contributed to a number of projects over the years (and continued to host Susan when she visited Australia). Joining the DogsThat team in 2021 was a perfect way to merge my love of dog training (especially dog agility) and Susan’s approach with my administration and organisational skills.

ABRAHAM TUMANENG

CUSTOMER HAPPINESS

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I was a Nurse and in Customer service/support before I had the opportunity to join the amazing Say Yes Team. I never thought that making a career change was the best decision I ever made. I am forever thankful to be a part of a team that encourages and practices gratitude and kindness, and to be able to work in a positive environment.

I live with my two Shih tzus, Mochi and Peppero. I'm a gamer and a fan of anime during my free time.

I'll do my best to help you out so feel free to reach out to us 😉 Let's improve the lives of dogs and dog owners around the globe.

Yukti Shewakramani
YUKTI SHEWAKrAMANI

CUSTOMER HAPPINESS

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I graduated with a BA in Communication Arts. During my time in university, I enjoyed communicating and was a News Anchor and part of the Student Council.

Joining Say Yes has been one of the most amazing experiences ever. It is truly a blessing to be working alongside an amazing and compassionate team who loves making the lives of dogs and their owners a special one.

When I'm not working, I like to write poems. I always believed that words–whether verbal or written create a great impact on society.

Mackenzie Kaldestad

CUSTOMER / PODCAST HAPPINESS

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I first discovered DogsThat when I welcomed my very own dog, Archie, into my life. After years of living and loving Susan's effective training methods, I was fortunate enough to have the opportunity to join this incredible team!

When I'm not in customers' happiness, you'll find me immersed in all aspects of "Podcast Happiness." It's such a privilege to collaborate with the talented individuals on our team. Each day, we unite our skills and passion to craft something magical for our amazing community, and I'm extremely grateful to play a part in this.

Outside of work, you'll find me making memories with my own two beloved dogs, Archie and Rave. Whether we're exploring the great outdoors or on a training adventure, you can always count on us having a blast together. Dogs aren't just our pets; they're cherished members of our families, and I'm honoured to be part of your journey creating joy with your own dogs here at DogsThat.

Julie Journeay

CUSTOMER HAPPINESS

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After spending many years in retail customer service and management, I joined the awesome Say Yes Team in 2023 which has been the best move I have ever made! It is very rewarding to be part of a team committed to doing everything in the best interest of dogs & their owners, with pure kindness and positivity!

When not helping our AMAZING community in Customer Happiness, I enjoy life in Canada with my husband and our Border Collie/Lab Emma, who is our whole world. Recently we have been learning to sail with the hopes of one day visiting all the amazing countries where our Say Yes community members are from!

lucy trejo

CUSTOMER HAPPINESS

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I am a graduated Veterinarian from Mexico. After following Susan's philosophy since 2017 I got the opportunity to join the Say Yes team.

I love helping dogs and their humans become the best version of themselves , and to be able to do and also be a part of the best team in the world filled with wonderful people is a dream came true.

We are always here to help you in Customer Happiness, where no question is too small and kindness goes a long way.

When I'm not inside Customer Happiness helping students I enjoy reading, watching movies and going on hikes with my 4 dogs.

Jacki Garceau

EXECUTIVE ASSISTANT

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I have the privilege of joining this amazing team as Susan's Executive Assistant based in La Belle Province, Quebec, Canada!

My journey has taken me through a career in Investments, Banking, Activewear and even the Cannabis Industry, where I've had the privilege to learn from amazing mentors and peers.

I am so excited to have joined this amazing group of humans and their loving companions who inspire me every day to be a better version of myself. Currently, I live waterside with my son and doggo enjoying our best life.

Jurry Abbas

TECHNICAL HAPPINESS

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Marching to the beat of my musical heart since childhood, I'm the guy who can't stand still. To cure my chronic boredom, I dived into the world of design and code. It started with graphics, then web design waved hello, and soon, coding became my jam.

In a surprising twist of fate, I joined Say Yes in 2023. The mission? Making life easier for humans and our furry friends – yes, dogs! When I'm not crafting digital wonders, you'll find me singing in the shower, savoring delicious food, hitting the open road, and cherishing family time. Residing in Islamabad, Pakistan, life's a simple melody with my wife, daughter, and parents.

SUSAN GARRETT 1
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SUSAN GARRETT 3
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SUSAN GARRETT 2
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SUSAN GARRETT 3
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